Employees are wasting a lot of time looking for information, and that is affecting productivity and cycle times. The pandemic drew attention to problems with the flow of enterprise information and in many cases, exacerbated them. Information changes quickly, at the same time, social distancing compelled employees to rely more on technology to mediate the flow of information. These problems sparked a shift in priorities for KM and IT leaders. The report covers:
- Current business priorities for internal Information Management
- Top Factors influencing Knowledge Management strategy
- Definition criteria of success for Search and Findability
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